Hi Amir,
Our sincere apologies for the unforeseen delay and any disruption this has caused. We truly understand how disappointing it can be to anticipate an order that has unfortunately been lost in transit.
We want to assure you that your satisfaction remains paramount to us. As shared earlier, we initiated an investigation with Australia Post to locate your package. Regrettably, they have confirmed today that your parcel has been lost.
To make amends, we have express posted a new shipment of two hats to you today.
Kind regards,
Caroline